Website Privacy Policy

Novate Solutions® Inc. has a firm commitment to maintaining privacy protections for its users. Our Privacy Policy is designed to help you understand how we collect, use, and protect the information you provide to us and to assist you in making informed decisions.

Novate reserves the right to modify this Privacy Policy at any time. Please visit this page periodically for an updated version of our Privacy Policy. Your continued use of our site indicates that you agree to our terms and conditions as noted herein.

What data are we collecting?

We collect “Non-Personal Information” and “Personally Identifiable Information/PII.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit, and preferences that are generated based on the data you submit and number of clicks. Personally Identifiable Information/PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context, such as your name, email address, mailing address, or phone number.

When do we collect these data?

We collect data from you when you, respond to a survey, apply for a job through our online career center, fill out a form, or update form, or enter information on our site or in person.

How do we use your data?

We may use the data we collect from you when you register on our site, register for an event, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user experience and to allow us to deliver the type of content and service offerings in which you are most interested.
  • To improve our website to better serve you.
  • To allow us to better serve you in responding to your customer service requests.
  • To send marketing emails promoting and informing you of other products and services and invite you to events.

For job applicants, all information provided when applying for a position with our company is collected and used. If you are selected for an opening, your personal data will be processed and kept confidential in accordance with our employee policies at the time of your onboarding.

How do we protect your data?

Novate implements a variety of security measures designed to protect your data from unauthorized use. We use technological security measures including firewalls, encryption, continuous vulnerability and malware scanning, and secure socket layer technology. Your data is contained behind secured networks and is only accessible by a limited number of people with special access rights who are required to keep the information confidential. However, these measures do not guarantee that your data will not be accessed, disclosed, altered, or destroyed by breach of such firewalls or secure servers. By using our website, you acknowledge that you understand and agree to assume these risks.

Do we sell or transfer your data?

Your PII data will never be sold, traded, rented, shared, or otherwise transfered to outside parties without your consent. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your data when we believe in good faith that such disclosure is reasonably necessary to comply with the law, enforce our site policies, address fraud, or protect against harm to the rights, property, or safety of our company, our users, or the public as required or permitted by law.

This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information, and we reserve the right to use and disclose such Non-Personal Information to other parties for marketing, advertising, or other uses.

What are your rights regarding the use of your information?

You have the sole right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each email.

Do we use “cookies”?

Yes.  Cookies are small files that a site or its service provider transfers to your computer/device’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain data/information.  These cookies are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.  We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements and marketing activities.
  • Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer/device warn you each time a cookie is being sent, or you can choose to turn off all cookies.  You do this through your browser settings.  If you disable cookies in your browser, some features of our website will be disabled, including the features that make your site experience more efficient, and some of our services will not function properly.  Your personalized preferences and experiences will also be null.

How does our site handle “do not track” signals?

We honor “do not track” signals and do not track or plant cookies when a Do Not Track browser mechanism is in place.

How we use third-party links?

We do not include or offer third-party products or services on our website.  The website may contain hyperlinks to Novate partner websites that may be of interest to users. We does not control or monitor the privacy, accuracy, quality, or integrity of those sites.  You should check the privacy notice and policies of each website you visit.  Links to third-party sites are provided solely for your convenience, and any use or submission of data to such sites shall be at your sole risk.

How we comply with the California Online Privacy Protection Act (CalOPPA)?

To comply with CalOPPA, we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our home page or, as a minimum, on the first significant page after entering our website.
  • Our privacy policy link includes the word privacy and can be easily be found on the page specified above.
  • Users will be notified of any privacy policy changes on our privacy policy page.
  • Users can change their personal information by submitting a form with new information.

How we comply with the CAN-SPAM Act?

We may collect your email address to send information, respond to inquiries and/or other requests or questions, market to our mailing list or continue to send emails to our clients, and invite our clients to events.  To comply with the CAN-SPAM Act, we agree to the following:

  • We assure to never use false or misleading subjects or email addresses.
  • We will identify appropriate emails as an advertisement in some reasonable way.
  • We pledge to include the physical address of our business or site headquarters in marketing emails.
  • We affirm to monitor third-party email marketing services for compliance if one is used.
  • We honor opt-out/unsubscribe requests.

We allow users to unsubscribe to marketing emails by using a link in each email.