Tier 1 – Process Reliability

Expert Engineering Support

Operating an industrial manufacturing site is increasingly complex and requires more engineering support than ever.  From compliance to safety, the application of complex regulations can be stifling.  Add in demands for increases in product quality, factory efficiency while simultaneously reducing energy usage; the need for experienced engineering is extensive.

Through our comprehensive industrial managed services offerings, our customers have access to experienced engineers for analysis of processes, compliance, and automation systems.  A diverse, multidisciplinary team is ready to support your process.  All of the cost of the engineering support services is covered under the industrial managed support agreement; all without hourly fees. 

Feature services include:

  • 24/7/365 Engineering Support
  • Root Cause Analysis Reporting
  • Strategy and Capital Planning Engineering Recommendations
  • Quarterly Process Energy Review
  • On-Site Engineering Troubleshooting
  • Process Sequence and Performance Troubleshooting
  • Registered Engineering Support for Compliance Analysis

Enhanced Reliability Services

Novate provides a highly sophisticated, automated system maintenance and support platform to ensure reliability, operation and security for your plant automation system.  We partner with our customers to help improve their overall reliability metrics.  In this model, we offer an unlimited number of support calls and up to an agreed number of onsite support dispatches.  After each event, Novate will provide root cause analysis reporting as well as engineering recommendations upon request.

This service includes Active Maintenance of your automation system.  Active Maintenance involves continuous monitoring of the health and security of your control system assets.  This serves to address common Industrial Control System (ICS) interruptions; many which are due to a lack of process or security maintenance.

Enhanced Reliability Services include:

  • 24/7/365 Automated Detection of Failures and Response
  • Real-Time Managed ICS Assets
  • Monitor Heath of Servers, PLCs, HMIs and Network Devices
  • ICS computer virus, spyware, and malware protection
  • Patch Management
  • Backup and Disaster Recovery for SCADA and DCS
  • Integrated Anti-Malware
  • Integrated WatchGuard Firewall with Distributed Intelligence
  • CM Documentation Maintenance

Our Enhanced Reliability services are geared towards eliminating issues that arise from insufficient maintenance and resolving process events as quickly as possible

Tier 2 – A.I. Enabled Optimization

Tier 3 – Dedicated A.I. Enabled Engineering